Custom Interactions GmbH of Darmstadt at COMPAMED 2021 in Düsseldorf -- COMPAMED Trade Fair
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Custom Interactions GmbH

Robert-Bosch-Str. 7, 64293 Darmstadt
Telephone +49 6151 6676787
Fax +49 6151 6676789

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This company is co-exhibitor of
Mechatronic GmbH

Hall map

COMPAMED 2021 hall map (Hall 14): stand A40

Fairground map

COMPAMED 2021 fairground map: Hall 14

Our range of products

Product categories

  • 09  Software, IT
  • 09.13  Other software, IT

Our products

Product category: Other software, IT


Understanding your users and their processes, problems and needs is the basis for developing successful products. With our team of experienced user experience researchers we help you to get to know your customers even better.

Choosing the right method and interviewing the right person is crucial to success. We can help you quickly and easily find the approach that suits you and your requirements.

Good user research is quality work. All our employees go through an extensive training programme before they are deployed for you for the first time. Our certification as Medical Devices Usability Expert and our internal training as Specialist for Market and Social Research ensure that only qualified personnel are on duty for you.

At our two locations in Darmstadt and Bonn, we have a total of 5 UX labs with attached observation rooms as well as group rooms for conducting focus groups and group discussions. Through our partner network we are on the road for you everywhere. Nationally and internationally.

User research is teamwork. Together with you, we work out your questions and help you find the right approach. Transparency is our top priority. You are allowed to see and accompany every step of our work.

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Product category: Other software, IT


Modern design and good usability are important factors for success in the market. Our designers help you to find the design that perfectly conveys your brand and at the same time enables a safe operation and good user experience.

Good user interface design consists of several parts: On the one hand, the workflows have to be optimally supported, on the other hand, the user has to be inspired with design. We do this for you!

Our designers are constantly educating themselves to keep up to date with the latest trends in user interface design. In addition, our designers attend training courses to understand the background in medical technology. With our certified Medical Devices Usability Experts, you get design at the highest level.

We think of all our designs starting from the task. For us, the first question is what the user has to do and how this task can be optimally implemented. This leads to the interaction design, which we develop together with you and the user research team.

Whether a product inspires is ultimately decided by the emotions. So that your products lead to real enthusiasm, we create a visual design parallel to the interaction design that suits you and your market.

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Product category: Other software, IT


The safety of patients, users and third parties is paramount when it comes to medical devices. Usability testing helps you to prove the safety of your products for approval and to discover weak points in the design.

In the best case scenario, a successful test not only helps you uncover safety problems and errors, but at the same time verifies whether and how your design is received by the user. Because a good user experience is crucial for success.

All responsible test planners who plan your formative and summative studies are TÜV Rheinland tested and certified "Medical Devices Usability Experts". This is how we ensure the necessary quality for approval!

At our two locations in Darmstadt and Bonn, we have a total of 5 UX labs with an attached observation room as well as group rooms for conducting focus groups and group discussions. Through our partner network we are on the road for you everywhere. Nationally and internationally.

In usability testing, we work closely with you and your risk manager. In this way, we ensure that all relevant scenarios are taken into account and that all findings flow back into your development at an early stage.

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Our trade marks

About us

Company portrait

Usability engineering and testing for medical devices. From Custom Medical.

Since 2013, our award-winning Medical UX team has been supporting clients in the development and testing of new medical devices. The mix of human experts (e.g. psychologists) and technology savvy (e.g. interactive media designers) allows us to best understand both you and your customers.
We keep our growing team up to date through continuous training and certification, e.g. on IEC 62366-2.

We believe that everyone's time is precious. Our goal is to make people think about the "what" and "why" when they use technology in the future, rather than the "how"

This is all the more true when the impact of mistakes and delays is severe. Designing safe, simple and inspiring medical devices drives us and we want to help make users' lives easier and healthier. That's why we're the Medical Usability Advisory

We accept and celebrate diversity in all its forms and change is part of our DNA. However, the values of our company and how we work together are unwaveringly at the heart of everything we do and guide us in our daily actions and choices of employees and clients. We stand for: