FAQ - Frequently asked questions

Please send changes to your contact person to: onlinesupport@messe-duesseldorf.de

The following information is relevant for further processing:

1. Name of the person responsible so far for data comparison (data protection)

2. Reason for change (name change, change of the admin, e-mail change, etc.)

3. Complete contact data of the new contact person (surname, first name, telephone number - fax if available - and e-mail)

Please be informed, that you require an user account which is connected to the stand order of your participation. If you do not already have an account in the OOS, you must first create an account for the OOS. Additional users must be invited to the stand order by the administrator Please note!: Data synchronisation after creation of a user account can take up to 60 minutes. Therefore direct access immediately after user account creation is not possible. As long as the synchronization of the data has not been completed, the access data will not be recognized as issuer data by the system.

Via the Activity Board on the exhibitor dashboard for the trade fair, you will find a response to your invitations (admission vouchers) under "Your vouchers" and can see who has redeemed their voucher and who actually came to the event. Please note that this area is only accessible for registered exhibitors and that a link to the stand order is required!

Please select the event in which you are participating as an exhibitor on our Messe Düsseldorf portal. This will take you to the corresponding website of the event.

Please use the following path to get to the Exhibitor Dashboard: Exhibitor / Dashboard

This area is reserved exclusively for approved exhibitors for whom a link to the stand order is required.

Please log in with your personal user data.

If you do not yet have a user account in OOS, you must first create a user account for the OOS. The data reconciliation after creation of the user account can take up to 60 min., therefore direct access immediately after creation of the user account is not possible.

Now go to your registered stand events and click on the pencil icon: Edit profile

You now have the possibility to edit the entries.

To obtain the purchase authorization, you need to link your user account to the stand order.

Additional users can be invited via your OOS user account:

My Account / Stand Management / User Management

This is where you can invite, for instance, a stand builder or further users to your stand. The invitation only refers to the currently selected stand order. Please remember that any additionally invited users have the same rights. The event information (Mailing: Newsletter Updates) will be sent exclusively to the admin. Order confirmations are only sent to the respective user. Via the order history, the orders of all users (total overview) for the stand order can be called up.

In order to get an overview of our services and prices concerning your trade fair participation. You can create your individual trade fair presentation and determine the cost vie the shopping cart feature. But orders can only be made after your company has received a stand confirmation and once your user account is linked to an stand order.

Additional users can be invited via your OOS user account:

My Account / Stand Management / User Management

This is where you can invite, for instance, a stand builder or further users to your stand. The invitation only refers to the currently selected stand order. Please remember that any additionally invited users have the same rights as yourself.

The event information (Mailing: Newsletter Updates) will be sent exclusively to the admin. Order confirmations are only sent to the respective user. Via the order history, the orders of all users (total overview) for the stand order can be called up.

Please make sure that you are logged in via the Online Order System of the respective event and via Login with the user account that has a purchase authorization for the stand order of the participation.

As soon as the user account is linked to the stand order after logging in, the name of the administrator is displayed and receives the order authorization.

If the name is not displayed, there is no order authorization due to the missing link with the stand order.

Please then contact: onlinesupport@messe-duesseldorf.de

The current order summary with status of the respective item can be viewed as follows after registration in the OOS:

Home / My Account / Stand Management / View Order Summary

The order backlog is grouped by service partner. The first item is the order backlog for services provided by Messe Düsseldorf. Orders can be viewed in the respective article overview. Above the order summary in the OOS (Stand Management/View Order Summary) you will find the button "Print Order", so that you can download your current order stock (as PDF file) and print a complete overview.

The order deadlines can be found at the top left-hand corner of the respective OOS shop page (start page). In the overview, all services / products are displayed with the corresponding order deadline. You can also print out the overview of the order deadlines and/or export it for your google or outlook calendar. By clicking on the article name you will reach the corresponding area. You can also see the individual order deadline in the detailed view of the respective product / service.

As soon as the order period for parking permits has expired or the parking permits are already sold out, you will no longerbe able to make your request via the Online Order System / OOS. Parking permits can only be requested (in the case of returns due to cancellations) during the set-up period on site from our contact persons (Organisation and Traffic) in the Exhibition Management.

During the ordering process you have the possibility to enter an internal order number for each item for the invoice in the step Check and Order.

If you have a previous contract with orders, the button "Orders of previous event" will appear in the new stand order / in the stand management (Online Order System / OOS). You have now the option to take over orders from the previous event.

The overview lists all products that can be purchased in OOS.

The product is listed, the quantity from the previous order and the quantity in the current order (if available). If the product is available for purchase, the button for the detail page will appear. If the product is no longer available, a note is displayed.

Please click the Login button the OOS start page. Via the query "Can't remember your password?" you can request a link to change your password by e-mail. You will then receive a corresponding link to change, which for data protection reasons is required for 60 minutes is available for a limited time. Please consider, that a password reset function is only possible with an active user account.

You will find the invoice for your stand and for the prepayment deposit for technical and other services for download in your OOS account:

You can find them as follows:

My Account / Stand Management / Invoices and Documents

You have the possibility to apply for cancellation at the OOS after your login via:

 My Account / Stand Management / View Order Summary / Items / List of items / Request for cancellation 

If the 'Request for cancellation' button is already inactive, the cancellation must be made by the responsible department / service partner.

Please send cancellation requests to: onlinesupport@messe-duesseldorf.de

The shopping cart is used to store certain products there without having to call them up again before the purchase. Articles in the shopping cart are not completed orders.

When ordering articles from the shopping cart, the actual order date is always used on which the orders from the shopping cart were triggered and not the date on which an article was placed in the shopping cart.

In addition, Messe Düsseldorf will levy a late fee of 35% on all prices/charges for incoming orders/orders from 21 calendar days prior to the set-up time. This also applies to incomplete documents that are still being clarified!

We kindly ask you to order in good time, as after the order deadline has expired, online ordering via the OOS is no longer possible.